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Bartlett now offers a new Patient Payment Portal and payment phone number for facility billing! Contact our team today at (907) 796-8203 to learn more.

Emergency Services

Bartlett Regional Hospital Emergency Department has the capacity to treat 12 patients in private settings, which include 3 trauma bays, a minor surgery room, an orthopedic room, 5 exam rooms, a behavioral health room and an eye/ear/nose/throat (ENT) room. The department utilizes state-of-the-art monitoring equipment throughout, and has been certified as a level 4 trauma center.

Patients undergo a triage assessment on arrival that assists staff in determining the severity and urgency of the reason for the visit. Many factors determine the score that is assigned in triage, and those with the most urgent needs are taken to a room first. Unfortunately, this may mean that some patients will have to wait longer than others in the waiting room. During an unavoidable wait, we will do everything possible to care for you and keep you informed of the reasons for delays or anticipated wait times.

Bartlett Regional Hospital contracts with Juneau Emergency Medical Associates to provide physician services to the Emergency Department. The doctors staffing the Emergency Department are generally local physicians who are board-certified in emergency medicine or an associated medical field. Most of these doctors are long-term residents of Juneau and are interested in providing the best in services to its citizens and surrounding communities, as well as to visitors to the area.

The nursing staff of the Emergency Department are registered nurses and are required to maintain current certification in advanced cardiac life support and pediatric advanced life support. Many of the nurses also maintain advanced certification in emergency nursing, trauma, pediatrics, and other specialties.

Bartlett Regional Hospital does have limits as to the scope of services available to us locally. Should an injury or illness require treatment not available here, every effort will be made to stabilize the condition and make arrangements for transfer to a higher level of care. This may mean travel to a facility outside of the state of Alaska to get the appropriate care. The Emergency Department works closely with air ambulance services based throughout the state and locally to assure safe and reliable transport of patients.

As always, you are the most important factor in your care and recovery. Do not hesitate to ask the physician and nursing staff any questions you may have about your care.