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COVID-19: What you need to know

Our CARE teams at Bartlett Regional Hospital stand ready to care for you, our highest priority.

OPEN: Bartlett Regional Hospital is open with COVID-19* screening, social distancing, and universal masking.

UNIVERSAL MASKING: All patients that are on campus in a hospital building will be asked to wear a face covering, or a surgical ear loop mask when staff, visitors, or others are in the room; or the patient is being transported through the hospital.

Any person desiring to visit within our facility will be required to wear a surgical loop mask at all times. Visitors refusing to comply with this directive will not be allowed to enter our building or asked to leave patient care areas.

EMERGENCY DEPARTMENT: The ED COVID-19 Screening Area is in a mobile structure just outside the ED doors on the backside of campus, lower level of the main building.

REGISTRATION: Patients with appointments scheduled in advance will be called by a Patient Access Services representative to verify identification and insurance information. All patients will register with Patient Access Services by phone prior to their appointment. Upon arrival at the hospital patients briefly stop by PAS for an ID band and sign a consent for treatment.

VISITOR POLICY: Each in-patient will be allowed TWO designated visitors age 16 or older during the course of their stay. Visitors are expected to be a spouse, family member or caregiver that resides with the patient in their home. Patients on Isolation will be considered by unit and risk to visitors vs. needs of patient. COVID-19 patients will not have visitors during infectious period. For detailed information and exceptions, please see Covid-19 Visitor Policy. End of Life patients may have no more than four visitors at any given time. A visitation plan based on patient needs will be kept on the patient's chart. Visitation to patients in isolation in the Emergency Department will not be permitted, unless the visitor meets the exclusion criteria. There will not be a swapping in and out of the designated visitors.

CAFETERIA: The cafe' is CLOSED to the public and open only to BRH patients, their one allowed visitor and staff.

*COVID-19 (Coronavirus) is a worldwide pandemic as declared by the World Health Organization (WHO) and a declared emergency disaster for the State of Alaska. We are part of a strong public health care system with the foundation of the Centers for Disease Control and Alaska Department of Health and Social Services. DHSS and CDC are actively monitoring the situation and have screening processes in place designed to keep the public safe in an ever changing public health crisis. For the latest updates, please visit CDC and DHSS. For the latest local COVID-19 information, please visit the City and Borough of Juneau's COVID-19 information page.

For the latest news from Bartlett Hospital regarding COVID-19, visit our news center.

How COVID-19 Spreads

The virus spreads mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes.

These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

Older adults and people who have severe underlying chronic medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness. Please consult with your health care provider about additional steps you may be able to take to protect yourself.

Risk factors

  • Close contact with someone who has COVID-19 — such as when a family member or health care worker takes care of an infected person
  • Recent travel from or residence in an area with ongoing spread of COVID-19 as determined by CDC or the World Health Organization (WHO)
  • If you have traveled to a country on the CDC list of level 2 or 3 travel health notices and feel ill, call your health care provider first and before coming to the BRH emergency department.
  • Avoid coming to the emergency department, unless you have a health emergency and/or you have been advised by your health care provider to do so. This helps prevent the risk of spreading COVID-19 infection.

Check your risk for COVID-19


Signs and symptoms of COVID-19 may appear two to 14 days after exposure and can include:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing

The severity of COVID-19 symptoms can range from very mild to severe. People who are older or have existing medical conditions, such as heart disease, may be at higher risk of serious illness. This is similar to what is seen with other respiratory illnesses, such as influenza. There is no specific treatment for COVID-19. Most infected people will recover on their own.

Protect Yourself, Protect Your Community-Stay Home and Wash Your Hands!

The best way to prevent illness is to avoid being exposed to this virus and to avoid exposing others if you may have been exposed.

If you have been exposed to the virus, even if you are not showing any symptoms, stay home. If you are experiencing even mild symptoms, stay home.

  • Separate yourself from other people and animals in your home as much as possible while you are sick.
  • Monitor yourself for fever, coughing and shortness of breath

How to Protect Yourself

Protect yourself and your community from COVID-19 infection the same ways you protect against the common cold or seasonal flu.

  • Sanitize your hands often for at least 20 seconds each time. Alcohol gel works well in most situations (like after coughing, sneezing, or blowing your nose), but handwashing with soap and water should be performed after going to the bathroom, before eating, or when your hands are visibly soiled.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash (putting a tissue on a table contaminates the surface of the table with germs).
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Routinely disinfect frequently touched objects and surfaces, using a cleaning spray or wipe.
  • Avoid travel to high-risk countries or through any of the countries for which the CDC has issued a level 2 or 3 travel health notice.
  • Take extra precautions to reduce the likelihood of exposure, if you are at a higher risk of serious illness from COVID-19.

Maintain social distancing

The World Health Organization recommends maintaining at least 1 metre (3 feet) and the CDC recommends 6 feet distance between yourself and anyone who is coughing or sneezing.

Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.

  • Avoid large gatherings and crowded places as much as possible.
  • Avoid shaking hands and hugging as much as possible.
  • If you live in a rural area, consider limiting non-essential travel to protect your community.

What about Masks?

All visitors to Bartlett Regional Hospital are required to bring a face covering and wear it at all times. The face covering may be a self-purchased or hand-made mask which covers the nose and mouth. Visitors not complying with this directive will be not be allowed to enter the hospital. Patients will be strongly encouraged to wear homemade or ear loop masks provided by BRH.

This directive is in compliance with the latest guidelines from the Centers for Disease Control and the State of Alaska to help limit the spread of the COVID-19 novel virus. The virus has been determined to spread by respiratory droplets. Masks can reduce the release of respiratory droplets into the air when someone speaks, coughs or sneezes, including by people who have COVID-19 but no symptoms.

Masks are not to be relied on as the primary way to prevent COVID-19 transmission or develop a false sense of security. Social distancing, hand hygiene and keeping one’s hands away from the face remains the best way to avoid contracting any virus or bacterial infection.

Do not touch your mask while you are wearing it. If it is a homemade mask, take off and wash it after use.

The Alaska Department of Health and Social Services and the Centers for Disease Control recommends the wearing of cloth face coverings in public settings where other social distancing measures are difficult to maintain, such as grocery stores.

Americans are asked to save N95 or surgical masks for health care workers and first responders.

Please note: Wearing a mask does not replace social distancing or make it OK to hang out with people outside your immediate household.

Review the CDC guidelines for cloth masks

Risk assessment flow chart