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Patient feedback

Sharing your thoughts and thanks

Ambulatory surgery

I was taken care of far better than I had any right to think I should have been, and I know if the future finds me needing a surgery or the ambulatory surgical center, I feel I will be OK because your staff makes it a point to make one feel—for lack of better word, I'm going to have to say—loved.

I can't thank my doctor, nurses, technicians and other staff enough for the concern and care they showed me. This was my first "surgery" of sorts, even. And while I don't relish this sort of procedure, I am thankful and grateful that Bartlett Hospital has such an exceptional staff to care for its patients.

The nurses, both in prep and in procedure room, were excellent. They were very attentive, caring and helpful.

My nurse was amazing. I was super nervous about my procedure because of all my allergies, and she was very kind, helpful and understanding.

I felt my radiologist took adequate time to listen to me and provided a safe procedure necessary for diagnosis. Excellent, compassionate service!

Emergency Department (ED)

The head nurse had very positive energy and was very attentive. An amazing nurse! And all the other nurses, CNAs, doctors, etc., were top-notch! I was allowed to calm down, sleep, rest and recover. I am happily back home with my family, pro-health and doing great! Thank you; you truly are the best!

COVID-19 and ED triage nurses were very patient, compassionate, efficient and communicative.

Very impressed and thankful for the care and kindness of the nurses. Truly felt they cared about my comfort versus just clinical care. The doctors also showed uncommon concern about my comfort on top of the immediate medical care—very good bedside manner and took time to discuss, not dictate or monologue the process using jargon. I was well-informed by doctors who took time to fully explain findings and each step of care.

Bartlett has the best nurses!

Completely terrific staff—concerned, caring, efficient and thorough. I've been happy to recommend Bartlett on every visit, because staff are ALL so good.

Inpatient (including Behavioral Health)

We could not have received better care at Bartlett and are so appreciative to the nursing staff for helping us through such a crazy, scary, wonderful moment in our lives.

I have never been around a more polite, professional and caring group of people at all levels as the Bartlett staff.

Very professional and caring, from food service and room cleaning to nurses and doctors. Exceptional care by all nurses.

What a lovely experience. Thank you for saving my life!

The entire staff of the Mental Health Unit is amazing. They treated me with care and respect.

All the staff were so friendly and concerned about my needs. They were ALL very helpful of getting me to where I'm at now and to where I'm going to finish my treatment. They were all very knowledgeable in the program taught.

Outpatient services

The nurse team I had was amazing. It was a very hard and uncomfortable procedure, and they did everything they could to make it as comfortable as possible.

Hospital registration staff were kind, polite, helpful and efficient.

The process was good—people were understanding. No judgments made—they just did what they could to help you.

It was my first experience at the hospital, and I was pleased with the quality of professionalism.

In the 50-plus years we have lived in Juneau, Bartlett has been a gift to us
to use when needed. There are no words to say how much we appreciate you.

Categories: Patient feedback

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Thank you, Bartlett!