Contact Us

Bartlett Regional Hospital welcomes comments from patients, visitors and families regarding our services and personnel. If you have an immediate concern, please allow us the opportunity to assist you by contacting the person providing you care. These concerns can relate to patient safety or quality of care.

If you have concerns about your care experience, please call 907.796.8900.

For issues that are not resolved to your satisfaction, you may contact the State of Alaska Health Facilities Licensing and Certification Complaint Hotline at 1.888.387.9387; or The Joint Commission at 1.800.994.6610 or complaint@jointcommision.org.

Bartlett Regional Hospital believes that conscientious dedication to the highest ethical standards is essential to its mission. This dedication is vital as Bartlett Regional Hospital is charged with serving the community and because a significant portion of its services are reimbursed through governmental programs which properly require that business be conducted with complete integrity. In short, Bartlett Regional Hospital places a high standard on ethical behavior on the part of the Board of Directors, medical staff, all employees, volunteers and students.

For these reasons, the Bartlett Regional Hospital Board of Directors established a compliance program which includes a compliance officer and committee. They review the practices and business conduct of the hospital and its staff in order to protect the integrity and reputation of Bartlett Regional Hospital, at the same time ensuring the high quality of its patient care and community services, and to make all good faith efforts to adhere to federal, state and local laws. The compliance officer is responsible for overseeing the administration and implementation of the hospital’s legal compliance plan. The compliance officer reports to the executive committee of the Board of Directors on the operation of the program.

Compliance officer: 907.796.8578
Anonymous/confidential compliance hotline: 907.796.8618

Bartlett Regional Hospital’s mission is to provide its community with quality, patient-centered care in a sustainable manner. As such, we endeavor to support the efforts of community organizations that relate to the mission, values, vision, and community benefit objectives of the hospital.

As a nonprofit community hospital, Bartlett gives careful consideration to requests for financial and in-kind support as they relate to our objectives for community health care and community health care education.

We will consider:

• External requests for sponsorships of relevant projects and events.
• Internal requests for sponsorships of relevant projects and events.
• Requests for support of nonprofits or fundraising events.
• Requests for support of fundraising activities which directly benefit Bartlett Regional Hospital.

Please review our full policy and application process here.

For your convenience, we have facility maps available for you to download.

• Hospital building.
• Hospital campus and parking.

Community Relations Department: (907) 796-8567

Mon - Fri: 8 a.m. - 4:30 p.m.

Email us

Media Guidelines

Bartlett Regional Hospital welcomes the opportunity to work with the media.

The care of patients must always remain our primary responsibility, including maintaining a patient's right to privacy and confidentiality. We require all representatives of the media to coordinate interview and photography requests in advance by contacting Community Relations. After the request is received, a staff member will quickly determine whether an interview is possible and, if it is, will coordinate the arrangements, including securing written permission from the patient.

All requests involving Bartlett facilities or personnel requested by an external media source must be coordinated by the Community Relations Department, regardless of a patient's participation in the activity. Community Relations staff may participate in interviews with personnel.

All media must be escorted by a representative from the Community Relations Department or its designated facility representative. All participants approached during interviews, photography, filming or recording have the right to decline, including Bartlett employees, physicians, and volunteers.

Photography

No photos or video of patients may be taken without a Community Relations staff member first securing written permission from the patient. This includes b-roll footage from outside the hospital, as patients can sometimes be seen entering and departing the hospital.

Patient Privacy

Bartlett Regional Hospital follows the American Hospital Association guidelines regarding patient privacy issues contained in the Health Insurance Portability and Accountability Act (HIPAA).

Patient Condition Reports

If you are a reporter looking for a patient condition, please call (907) 796-8567. Outside of business hours, please dial the main hospital line at (907) 796-8900 and ask to speak with the House Supervisor on duty and identify yourself as a member of the news media. He or she will be able to assist you.

We are committed to protecting the privacy and confidentiality of our patients and their medical information as mandated by the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA). To help ensure these rights, we have adopted the following definitions approved by the American Hospital Association for reporting patient conditions to the media.

How we provide patient conditions:

• You must have the patient's full name.
• We will only provide a one-word description about a patient's condition: "good," "fair," "serious" or "critical," or "undetermined/under evaluation" or "treated and released." Please note "stable" is not used. If there is no information available on the patient, the condition update will be "no information."
• In the event of a large-scale disaster, we will attempt to provide non-specific information about patients brought to Bartlett.
• Under the HIPAA regulations, the Community Relations staff will not be able to provide a one-word condition of the patient if one of the following apply:
  • The patient has "opted out" of being listed in the hospital directory. HIPAA provides all patients with the right to "opt out" of being listed in the hospital directory. If a patient opts out, no information whatsoever can be shared, including whether or not the person is even a patient at the hospital.
  • Family members have not yet been notified of the patient's admission to the hospital. As has always been the practice, no information will be given to the media until the next of kin have been notified.
  • The reporter does not supply the full name of the patient in question. In order for information to be released, HIPAA requires the caller to state the patient's name. For example, a reporter calling and requesting the names and conditions of "those injured in the Egan highway accident earlier tonight" will not be able to receive any information from hospital officials.
  • The patient has been categorized by hospital administration as a "hidden patient," a designation that is occasionally used to protect the identity of a patient for security or other significant reasons. For example, in case of violence where the perpetrator remains at large and the security of the patient and/or staff may be compromised, or in order to protect the identity of a rape or child abuse victim, no information will be given.

Under the Patient Privacy Regulations, HIPAA does not permit the release of the following patient information:

• Patient's age or date of birth
• Patient's home address
• Nature and description of patient's injuries

For questions about accessing your healthcare records and information online, please call 907.796.8880.