Contact Us

Bartlett Regional Hospital welcomes comments from patients, visitors and families regarding our services and personnel. If you have an immediate concern, please allow us the opportunity to assist you by contacting the person providing you care. These concerns can relate to patient safety or quality of care.

If you have concerns about your care experience, please call 907.796.8900.

For issues that are not resolved to your satisfaction, you may contact the State of Alaska Health Facilities Licensing and Certification Complaint Hotline at 1.888.387.9387; or The Joint Commission at 1.800.994.6610 or complaint@jointcommision.org.

Bartlett Regional Hospital believes that conscientious dedication to the highest ethical standards is essential to its mission. This dedication is vital as Bartlett Regional Hospital is charged with serving the community and because a significant portion of its services are reimbursed through governmental programs which properly require that business be conducted with complete integrity. In short, Bartlett Regional Hospital places a high standard on ethical behavior on the part of the Board of Directors, medical staff, all employees, volunteers and students.

For these reasons, the Bartlett Regional Hospital Board of Directors established a compliance program which includes a compliance officer and committee. They review the practices and business conduct of the hospital and its staff in order to protect the integrity and reputation of Bartlett Regional Hospital, at the same time ensuring the high quality of its patient care and community services, and to make all good faith efforts to adhere to federal, state and local laws. The compliance officer is responsible for overseeing the administration and implementation of the hospital’s legal compliance plan. The compliance officer reports to the executive committee of the Board of Directors on the operation of the program.

Compliance officer: 907.796.8578
Anonymous/confidential compliance hotline: 907.796.8618

Bartlett Regional Hospital’s mission is to provide its community with quality, patient-centered care in a sustainable manner. As such, we endeavor to support the efforts of community organizations that relate to the mission, values, vision, and community benefit objectives of the hospital.

As a not-for-profit community hospital, Bartlett gives careful consideration to requests for financial and in-kind support as they relate to our objectives for community health care and community health care education.

We will consider:

• External requests for sponsorships of relevant projects and events.
• Internal requests for sponsorships of relevant projects and events.
• Requests for support of nonprofits or fundraising events.
• Requests for support of fundraising activities which directly benefit Bartlett Regional Hospital.

Please review our full policy and application process here. Questions? Email us or call (907) 796-8567.

For your convenience, we have facility maps available for you to download.

• Hospital building.
• Hospital campus and parking.

Community Relations Department: (907) 796-8567

Mon - Fri: 8 a.m. - 4:30 p.m.

Email us

Media Guidelines

Bartlett Regional Hospital welcomes the opportunity to work with the media.

The care of patients must always remain our primary responsibility, including maintaining a patient's right to privacy and confidentiality. We require all representatives of the media to coordinate interview and photography requests in advance by contacting Community Relations. After the request is received, a staff member will quickly determine whether an interview is possible and, if it is, will coordinate the arrangements, including securing written permission from the patient.

All requests involving Bartlett facilities or personnel requested by an external media source must be coordinated by the Community Relations Department, regardless of a patient's participation in the activity. Community Relations staff may participate in interviews with personnel.

All media must be escorted by a representative from the Community Relations Department or its designated facility representative. All participants approached during interviews, photography, filming or recording have the right to decline, including Bartlett employees, physicians, and volunteers.

Photography

No photos or video of patients may be taken without a Community Relations staff member first securing written permission from the patient. This includes b-roll footage from outside the hospital, as patients can sometimes be seen entering and departing the hospital.

Patient Condition Reports

If you are a reporter looking for an update on a patient's condition, please call (907) 796-8567. Outside of business hours, please dial the main hospital line at (907) 796-8900 and ask to speak with the House Supervisor on duty and identify yourself as a member of the news media.

We are committed to protecting the privacy and confidentiality of our patients and their medical information as mandated by the federal Health Insurance Portability and Accountability Act (HIPAA). When asking for a patient’s condition update, you must first provide the patient’s full name. We use standard language acceptable under HIPAA laws and American Hospital Association guidelines to describe patient conditions. They are:

• Undetermined/Under Evaluation - Patient is awaiting physician and/or assessment.
• Good - Vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
• Fair - Vital signs are stable and within normal limits. Patient is conscious, but may be uncomfortable. Indicators are favorable.
• Serious - Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
• Critical - Vital signs are unstable and not within normal limits. Patient may be unconscious. Indicators are unfavorable.
• Treated and Released – This could mean the patient was sent home or to another facility.

Under federal law, patients may choose to prevent any information about them to be released to the public or media, including their presence in the hospital. Information about patients who are minors can only be released with the written permission of a parent or legal guardian.

In the event of a large-scale disaster, we will attempt to provide non-specific information about patients brought to Bartlett.

For questions about accessing your healthcare records and information online, please call 907.796.8880.