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De-Escalation of Extreme States - Communication with Aggressive, Mentally Ill and Emotionally Disturbed Individuals

When working in settings that require de-escalation skills, you have to be aware of your own safety, as well as the safety of those around you and you may only have a small amount of time in which to establish a communication mode that minimizes the risk of violence. Agitated, not-yet-violent individuals can often be directed away from violence through the proper use of communication skills. These techniques are both simple and broad-based. Additionally, the verbal de-escalation techniques are geared to “set up” those being controlled so that physical control techniques are enhanced, whenever they are necessary.

Meet The Trainer:

Ellis Amdur is a dynamic public speaker and trainer who presents his work throughout the US and internationally. He has trained hundreds of law enforcement and health care providers on crisis intervention related subjects, including Control of Aggression,, Suicide Intervention, and Effective Calming and Communication with those struggling with Mental Illness. He is noted for his sometimes outrageous humor as well as his profound breadth of knowledge.


  • Registration table opens at 7:45am
  • Class starts at 8:00am
  • Breakfast & lunch will be provided
  • 7.5 Contact Hours - Pending Approval

This training is brought to you by the Crisis Stabilization Grant

NASW Approval Number: OA06060719-015 AK
Bartlett Regional Hospital is an approved provider of continuing nursing education, with distinction, by Montana Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
Bartlett Regional Hospital is seeking approval to offer continuing educations credits for other disciplines. Please check our website for updates.


To sign up, choose a time and click "Register."

Start time: 7:45 AM
End time: 5:00 PM
Location: Centennial Hall
Cost: Free
Contact: Staff Development
Phone: 9077968422
Sponsor: Crisis Stabilization Grant